Staff and General Information

BOX OFFICE HOURS

Monday-Saturday 9:00am – 5:00pm Closed Sundays (Open an hour prior to performances scheduled on Sundays) Phone: (409) 765-1894 or (800) 821-1894 Email: tickets@thegrand.com Online ticketing: www.thegrand.com Click HERE to Purchase Tickets

BUSINESS OFFICE HOURS

Monday-Friday 8:30am – 5:30pm Phone: (409) 763-7173 or (800) 821-1894 Fax: (409) 763-1068

GROUP TICKETS

Groups of 20 or more receive discounted rates. Bring your group to a show and save! Groups receive one complimentary ticket per each 20 paid guests in group. Email GroupSales@thegrand.com or call 800-821-1894 to make your group reservations.

BECOME A CAST OF CHARACTERS MEMBER – RECEIVE FREE TICKETS!

Join our Cast of Characters membership today at the CAMEO level or above and receive a complimentary ticket to The Grand-presented event of your choice. A donation at the CO-STAR level entitles you to 2 complimentary tickets. Join our Cast of Characters and keep the arts on stage for years to come. For your convenience, CLICK HERE to join. Call 800-821-1894 for more information. ADDED BENEFIT! – Cast of Characters Members at the Supporting Role level and above have the opportunity to order single tickets prior to general public on-sale date.

ACCESSIBILITY SERVICES

The Grand 1894 Opera House is accessible to patrons using wheelchairs. Infra-red listening devices are available for patrons who are hearing impaired. For special accommodation requests (e.g. wheelchair seating, medical needs) please call the box office for instructions before placing your order.

ADMISSION POLICY

The Grand 1894 Opera House opens the lobby doors one hour prior to the beginning of each performance. Theatre doors open approximately 30 minutes prior to curtain.

LATE SEATING

Traffic and parking around the theater can become congested prior to a show. We suggest that you allow extra time to arrive relaxed and ready to enjoy your event. Those arriving after a performance has begun will be seated at the discretion of theatre staff. Late arriving patrons should expect to be seated after the first intermission for some events.

PERFORMANCE NOTES

All performances, artists, prices, dates and times are subject to change. Please check your ticket for curtain time and date. Cellular phones, cameras, audio/video equipment and pagers are prohibited. The Grand is a tobacco-free environment.

TICKET EXCHANGES

Exchange privileges to Grand-presented events are available to Subscribers. Subscribers may exchange tickets for any other Grand-presented event within the same season (e.g. events from Sept. 2016 to Aug. 2017) for a $4 fee (fee waived for Grand PAS subscribers). In the event of a cancellation, every effort will be made to notify you using the contact information you provided upon ticket purchase.

REFUNDS AND CREDITS

Once an order is placed, there are NO REFUNDS on tickets unless the event is cancelled. Refunds are only made to the original purchaser and are issued only for the value of the tickets only. Processing fees are non-refundable. Credit accrued due to exchanges must be used during the season in which the credit was issued. No refunds or credits may be carried over to a new season.

TICKETS FOR TODDLERS AND INFANTS

Regardless of age, everyone must have a ticket and be able to sit quietly throughout the performance. We ask parents to use their discretion in bringing very young children.

GIFT CERTIFICATES Searching for a unique gift for that special someone? A gift certificate to The Grand 1894 Opera House is the perfect choice! Gift Certificates can be ordered in any amount and are valid for five years from date of purchase. Order your gift certificate online or by calling 409-765-1894 or 800-821-1894

SPECIAL THANKS TO OUR 2017-2018 BOARD OF DIRECTORS PRESIDENT Douglas Rogers, PRESIDENT-ELECT Margo Markowitz, SECRETARY Shelley Kessler, TREASURER James Woolsey, ASSISTANT TREASURER Charles Worthen, PAST-PRESIDENT Jay Carnes

BOARD OF DIRECTORS: Stephanie Sunseri Doyle, Pamela Gabriel, Catherine Garrison, Jason Hardcastle, Mary Hutton, Shae Jobe, Robert L. K. Lynch, Jeri Lyons, Peter M. Moore, David S. Murphy, Victor Pierson, Saralyn Richard, Jenny Senter, Judith Helmle Shaw, Gina Spagnola, Andrea P. Sunseri, Carolyn Sunseri, Francisco “Paco” Vargas, Stephanie Vasut, Larry Walters, Dr. Michael Warren, Bettie Wheeler.