Staff and General Information

BOX OFFICE HOURS
Monday-Friday 9:00am – 5:00pm Currently Closed Saturdays & Sundays due to COVID-19 Phone: (409) 765-1894 or (800) 821-1894 Email: tickets@thegrand.com Online ticketing: www.thegrand.com Click HERE to Purchase Tickets
BUSINESS OFFICE HOURS
Monday-Friday 8:30am – 5:30pm Phone: (409) 763-7173 or (800) 821-1894 Fax: (409) 763-1068
GROUP TICKETS
Groups of 20 or more receive discounted rates. Bring your group to a show and save! Groups receive one complimentary ticket per each 20 paid guests in group. Email GroupSales@thegrand.com or call 800-821-1894 to make your group reservations.
BECOME A CAST OF CHARACTERS MEMBER – RECEIVE FREE TICKETS!
Join our Cast of Characters membership today at the CAMEO level or above and receive a complimentary ticket to The Grand-presented event of your choice. A donation at the CO-STAR level entitles you to 2 complimentary tickets. Join our Cast of Characters and keep the arts on stage for years to come. For your convenience, CLICK HERE to join. Call 800-821-1894 for more information. ADDED BENEFIT! – Cast of Characters Members at the Supporting Role level and above have the opportunity to order single tickets prior to general public on-sale date.
ACCESSIBILITY SERVICES
The Grand 1894 Opera House is accessible to patrons using wheelchairs. Infra-red listening devices are available for patrons who are hearing impaired. For special accommodation requests (e.g. wheelchair seating, medical needs) please call the box office for instructions before placing your order.
ADMISSION POLICY
The Grand 1894 Opera House opens the lobby doors one hour prior to the beginning of each performance. Theatre doors open approximately 30 minutes prior to curtain.
LATE SEATING
Traffic and parking around the theater can become congested prior to a show. We suggest that you allow extra time to arrive relaxed and ready to enjoy your event. Those arriving after a performance has begun will be seated at the discretion of theatre staff. Late arriving patrons should expect to be seated after the first intermission for some events.
PERFORMANCE NOTES
All performances, artists, prices, dates and times are subject to change. Please check your ticket for curtain time and date. Cellular phones, cameras, audio/video equipment and pagers are prohibited. The Grand is a tobacco-free environment.
TICKET EXCHANGES
Exchange privileges to Grand-presented events are available to Subscribers. Subscribers may exchange tickets for any other Grand-presented event within the same season (e.g. events from Sept. 2016 to Aug. 2017) for a $4 fee (fee waived for Grand PAS subscribers). In the event of a cancellation, every effort will be made to notify you using the contact information you provided upon ticket purchase.
REFUNDS AND CREDITS
Once an order is placed, there are NO REFUNDS on tickets unless the event is cancelled. Refunds are only made to the original purchaser and are issued only for the value of the tickets only. Processing fees are non-refundable. Credit accrued due to exchanges must be used during the season in which the credit was issued. No refunds or credits may be carried over to a new season.
TICKETS FOR TODDLERS AND INFANTS
Regardless of age, everyone must have a ticket and be able to sit quietly throughout the performance. We ask parents to use their discretion in bringing very young children.
GIFT CERTIFICATES Searching for a unique gift for that special someone? A gift certificate to The Grand 1894 Opera House is the perfect choice! Gift Certificates can be ordered in any amount and are valid for five years from date of purchase. Order your gift certificate online or by calling 409-765-1894 or 800-821-1894
SPECIAL THANKS TO OUR 2019-2021 BOARD OF DIRECTORS PRESIDENT Shelley Kessler, PRESIDENT-ELECT Mary Hutton, SECRETARY Saralyn Richard, TREASURER James Woolsey, ASSISTANT TREASURER Charles Worthen, PAST-PRESIDENT Margo Markowitz.
BOARD OF DIRECTORS: Steven Baines, Jay Carnes, Susan Falgout, Pamela Gabriel, Randy Garcia, Sandy Gartman, Catherine Garrison, Jason Hardcastle, Shae Jobe, Kelly Johns, Robert L. K. Lynch, Jeri Lyons, Lauren Millo, Peter M. Moore, Alice O’Quin, Jim Patterson, Victor Pierson, Doug Rogers, Olivia Selman, Judith Helmle Shaw, Gina Spagnola, Andrea P. Sunseri, Carolyn Sunseri, Francisco “Paco” Vargas, Bettie Wheeler.
THE GRAND 1894 OPERA HOUSE 2020 Postoffice Street, Galveston, TX 77550 Phone: 800-821-1894, 409-763-7173 Fax: 409-763-1068 Email: tickets@thegrand.com
STAFF LISTING:
Director of Ticketing Services
JUDY WEBB (409) 770-5053
Ticketing Services Supervisor
Ticketing Services Representatives
(409) 765-1894 or (800) 821-1894
Executive Director
MAUREEN M. PATTON (409) 770-5051
Development Director
VIRGINIA WEBER (409) 770-5055
Marketing Director
KATHY VAN DEWALLI (409) 770-5056
Director of Education and Resource Development
SARAH PIEL (409) 770-5066
House Manager,
Director of Volunteer Services
CARRIE DAVIS (409) 770-5054
The Grand Kids Festival &
ARToberFEST Coordinator
SARAH PIEL (409) 770-5066
Business Manager
RICHARD GARZA (409) 770-5052
Publicist
ROBYN BUSHONG (409) 744-7848
Rental Coordinator
MARIE ARMSTRONG (409) 771-3582
Stage Manager
JEFF PYE (409) 770-5071
Sound Engineer
JIM HALLENE (409) 770-5061
Lighting Engineer
RUSTY WHEELER (409) 770-5062
Head Carpenter
MIKE GAGE (409) 770-5063